Josh H Diw

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Verified Reviewer
| map-marker Braddock, Virginia

Towboat never showed up left me stranded

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I paid for my membership. I called the tow number, and she said that someone would call me and be there within an hour.

No one ever called; no one ever showed up. I had to call a different company and pay $1,200.

Towboat said they would reimburse me for that if I sent them a receipt. I sent them the receipt, but they've never paid me anything.

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Loss:
$1200
Pros:
  • Very cheap price compared to paying full price for a tow
Cons:
  • Pro only matters if the company actually shows up to do the tow when you need it

Preferred solution: I would like to be reimbursed the $1,200 I was forced to pay a different tow company because towboat never called or showed up and left me stranded on the lake at midnight

User's recommendation: Use a different company

Michael C Sgn

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Verified Reviewer
| map-marker North Bergen, New Jersey

I would not rate Boat US - Poor service - nasty people.

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BoatUS - I would not rate Boat US - Poor service - nasty people.

I had Boat US for three years - I dock in City Island NY - I have a gold package - you can go from boat dock to boat dock. My boat throttle canceled and had no power in the boat today 10/22/ 2024 - I called Boat US to tow my boat to my mechanic in Long Island.

Because I was towed back to City Island - They said we cannot pick up your boat and deliver to Long Island because you should have fixed your boat in City Island. I do no business with any mechanic on the Island and want a very basic tow to my mechanic in LI. They said $650.00 dollars, or we can not help.

These people are *** - my policy went to June 2025 and canceled them - any boater should check there policy going forward, They are a bunch of crooks and need to be sewed by legal for breach of contract. I got my boat over to Long Island no help from boat US - ***

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User's recommendation: Do not purchase this policy.

Resolved
Markiya Xzu
map-marker New Orleans, Louisiana

Resolved: Customer service Scott

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Updated by user Jan 17, 2025

Company fixed the issue and I have been provided with apology.

Original review Jan 10, 2025

I called to get a solution to towing a boat in interested in buying to see what would work best for me. About it off Ormond beach manager dispatcher for my area was trying me I'm trying to get something free.

Which i was not I was trying to get the quote then since the quote was more than a member ship would it be cheaper to get another member ship on the boat I'm wanting to buy. Them he started yelling at me and ultimately said he won't tow my boat even though I have a membership work a different boat. So now I don't feel comfortable taking my boat out this weekend like I had planned.

My current boat has no issues but it's a boat I prefer to have a tow service just in case. But I was told I will not get towed.

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Resolved
Bobby P Qwf

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Verified Reviewer

Resolved: Course

Updated by user Jan 15, 2025

Company fixed the issue and I have been provided with apology.

Original review Dec 30, 2024

Taking the course, lesson 6, requires identifying hand signals. On my device, pictures of hands do not show at all.

I just need customer service. I do not wish to fail.

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purrfectseas

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Verified Reviewer
| map-marker Arzachena, Sardinia

Negligent or incompetent captain in Georgetown SC

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We have unlimited towing with BoatUS and needed their assistance in an emergency situation. We were only 13nm from the Georgetown South Carolina inlet when we lost an engine and had a barely functioning 2nd engine.

Couldn't sail into the wind and were getting tossed around on the worsening waves and winds. Tow BoatUS did not answer our call on channel 16, we had to call the coast guard to contact BoatUs. Finally the tow boat captain contacted us and asked for our GPS coordinates. An hour later, nothing.

We contacted the coast guard again and asked for an update, they said he was at the getty. WTF was he doing sitting at the getty an hour later? The tow boat captain then contacted us and asked multiple times for our GPS coordinates and claimed we were 20 miles away and he wouldn't be able to get us! No, we were only 13 miles away, we can read the Raymarine maps.

We also had AIS which clearly showed our position. We fired off all of our flares which he claimed to not see. After leaving us stranded and in the dark getting tossed around on the waves with little power to steer our vessel, we could have crashed into something. The Georgetown coast guard finally agreed to come out and tow us thankfully!

They found us right away as they came out of the Georgetown inlet, they said we were easy to find and we were on the AIS. Within 30 minutes they had us safely in tow. Thank God for the coast guard who were very professional! The piece of *** tow Boat US captain in Georgetown SC should be FIRED for incompetence and negligence that could have resulted in a serious and life threatening situation.

We will not be renewing this tow service.

Incidentally when we used the tow BoatUS in Ft Pierce FL, they were awesome and professional. So not sure why the service is not consistent.

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User's recommendation: Look for an alternative tow service.

Anonymous
map-marker Aiea, Hawaii

Never get back to me, never return my calls.

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Several things, I'm trying to get a MMIC number, I'm trying to talk to someone from Boat US. Because I have a number that was issued by The Boat US to someone else when I purchased the boat so I can't get a new number to rest my other items I bought a new emergency Beacon in order to a restaurant. I have to have a MMIC number, but I can't get one because I have one that was assigned to The Boat with the previous owneretc.

Then I'm also trying to apply for insurance, but I haven't heard no one contact me back left messages.

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User's recommendation: You better phone system, better communication between members.

Mike M Vwh

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Verified Reviewer
| map-marker Cincinnati, Ohio

Failure to pay first claim in 20 years Crooks avoid this ripoff company

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Backed off a trailer through mud. Caused the engine to overheat.

When the repair shop checked, the engine started with water, of course.

The insurance company said there was no proof of mud, therefore no coverage. Wow, avoid these people.

View full review
Loss:
$6500
Pros:
  • Inexpensive
Cons:
  • Worthless coverage

Preferred solution: 6500.00

User's recommendation: Avoid this company

Baby Wsu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sandusky, Ohio

Payment and mailing address

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Needed mailing address for billing. Lengthy promps but after a few minutes I spoke to a representative named Nicholas who took care of me.

He was polite responsive and helpful. Thank-you.

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User's recommendation: I would go no where else.

Haley Jip

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Verified Reviewer
| map-marker Columbia, South Carolina

Membership

Hadnt received my membership card in the mail.called customer support,the agent was very helpful.-///-/-

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User's recommendation: Excellent customer service support!

Anonymous
map-marker East Rutherford, New Jersey

Towing

I have a salt water membership and I was wondering if I can hire someone to tow a jetski dock less than 5 miles?

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Anonymous
map-marker Doylestown, Pennsylvania

No service

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I would not recommend tow boat us I took some damage from hurricane Milton but explained to them that my motors where not working before the storm and needed to be towed and they told me because I had some damage from the stom that they would not tow it .

I have been paying for there top policy (gold) for 5 yrs with one grounding claim and nothing else

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User's recommendation: Don't use them

Sharlette Oyu
map-marker Goose Creek, South Carolina

Complain

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Cant reach company. Weather app for storm watch is not working. I see no way to reach BoatUS except towing or insurance

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Anonymous
map-marker Inglewood, California

Change radio do I use the same MMSI number?

I need my MMSI number boats US provided it for me and I am happy with that I was able to retrieve the information so easily. I would say if you own a boat become a member of Boats us yes I am one. Happy member.

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User's recommendation: When in doubt call Boats US

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Jensen C Otw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I paid for my membership and they deny me an energy tow with 4 kids on it

I have four kids on my houseboat. I paid 255 bucks and they will not tow me.

They are trying to charge me out of pocket. This business feels like a complete scam.

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Pros:
  • No pro
Cons:
  • Take your money do not provide service no account when i signed up
1 comment
Georgio Rkn

The worst! Had an emergency and they refused to come and argue with me on the phone about whether my membership was valid.

Which it is/was.

Complained to a supervisor named Arthur who was so unprofessional and rude. This company should be put out of business!

Anonymous
map-marker Lutz, Florida

Happy customer

BoatUS - Happy customer

Capt.Ed Johnston was outstanding. From the time I called until he got us back to the ramp in Tampa he was extremely professional.

He communicated very well with details of his location and arrival time during the process. When he arrived there was no question that he knew what he was doing.

100% professional. Thank you Capt Ed

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User's recommendation: Get Boat Us towing

Severino Tej
map-marker Philadelphia, Pennsylvania

No answer. I need a tow!!!

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Could not process my call for a tow. Very dissapointed.

Cannot believe that could happen. How is this possible

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